Cancellation policy

This policy applies to every confirmed booking and is sent in writing before any deposit.

Deposit and balance

• Bookings are confirmed with a 50% deposit.
• The balance is paid on the day, before departure.

If you cancel

• More than 7 days ahead: 80% of the deposit is refunded.
• 7 days or less: the operator's terms apply, stated in writing when you book.
• No-shows are not refunded.

If weather or the authority stops the trip

• If the port authority restricts departures or the captain deems it unsafe, we reschedule at no cost or refund the deposit.
• If only the open sea is restricted, we may offer the inner bay.
• We notify you as early as possible.

If we cancel

If the trip fails because of the operator or us, we offer an equivalent vessel on the same date or a full refund.

Group changes

The group can never exceed registered capacity. If it grows, we change vessels subject to availability and price.

Claims

Write to [email protected] or WhatsApp +57 323 370 4664 within 5 days after the trip.

Last updated: September 15, 2026. This is a translation; the Spanish version prevails. [email protected] · WhatsApp +57 323 370 4664.